Critérios de avaliação da qualidade da informação em sites de saúde: uma proposta

Ana Paula Bernardo Mendonça; André Pereira Neto

doi:10.29397/reciis.v9i1.930

Criteria for assessing the quality of information on health websites: a proposal

Authors

Ana Paula Bernardo Mendonça Fundação Oswaldo Cruz (Fiocruz).
André Pereira Neto Fundação Oswaldo Cruz (Fiocruz).

DOI:

https://doi.org/10.29397/reciis.v9i1.930

Keywords:

Internet, Health information to citizen, Certification, Evaluation

Abstract

The internet provides citizens with an immeasurable amount of information in all areas of knowledge. They are available without any evaluation. In health, this information may harm the citizen. The users must understand what they find online and believe that the information is true. The evaluation of quality of health information found on the internet is a problem that many institutions and researchers are seeking to solve. This article aims to present some criteria to evaluate the quality of information found on health sites. A research was conducted to identify the main national and international instruments that have this purpose, then we have analyzed its application methods and compared the criteria adopted. As result eighty quality criteria of health websites were grouped into three dimensions: technical, content and design. We recommend that the health sites in Brazil can be certified by the development of a seal of quality.

Author Biographies

Ana Paula Bernardo Mendonça, Fundação Oswaldo Cruz (Fiocruz).

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Fundação Oswaldo Cruz, Escola Nacional de Saúde Pública Sergio Arouca, Programa de Pós Graduação em Saúde Pública: Mestrado Profissional em Política e Gestão de Ciência, Tecnologia e Inovação em Saúde (CT&I). Rio de Janeiro, RJ, Brasil.

André Pereira Neto, Fundação Oswaldo Cruz (Fiocruz).

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How to Cite

Mendonça, A. P. B., & Neto, A. P. (2015). Criteria for assessing the quality of information on health websites: a proposal. Revista Eletrônica De Comunicação, Informação & Inovação Em Saúde, 9(1). https://doi.org/10.29397/reciis.v9i1.930

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Dossier Care-in-interaction: practices, knowledge, and reflexivity in health (v. 18, n. 2) Apr./Jun. 2024.

October 27, 2023

A concept inseparable from communication, interaction is a constitutive part of the communicative act. While broad and guided by different approaches, human communication interactional studies have the common analytical challenge of observing the joint construction of utterances and their actional values in the microecological environment in which they occur, which implies looking emically, that is, starting from within, and considering the reflective processes of the people participating in that human communication interaction (Rodrigues, 2021).

This dossier, whose title mobilizes the care-in-interaction concept, addresses health care from an interactionist perspective (Ostermann; Meneghel, 2012), with particular interest in research with a multimodal focus to articulate, in a finely detailed descriptive work, speech and body studies (Mondada, 2018).

The expression care-in-interaction is generated by a common matrix in Ethnomethodology and Conversation Analysis (EMCA) (Loder; Jung, 2008), an investigative current originating from North American sociology, derived from Harold Garfinkel’s Ethnomethodology, which has been embraced globally in multiple disciplinary fields (Watson; Gastaldo, 2015), and which has brought speech-and-the-body-in-interaction as an object of study in the last ten years.

Analyses are data driven and can mobilize and articulate other theoretical currents, which focus on multiple objects and events, namely, polyphony and Bakhtinian dialogism, the Austinian analysis of speech acts, the Goffmanian face work and politeness, contextualization prosodic cues, and justifications and the theory of argumentation in language.

From the perspective of ethnomethodological and conversation analysis, care-in-interaction studies open up a range of investigations into interactions in different environments using several resources. As Harvey Sacks points out in his classical study of telephone conversations recorded by a suicide prevention center in the United States of America and, therefore, mediated by a technological device for distance communication, research whose collected material does not include all multimodal resources available in face-to-face interactions bring about challenges that reinforce the great analytical potential of looking inward, considering the natural and artificial devices of mediation to the world.

Two initial questions instigated this dossier: a) How is interactivity being operated in different environments and settings, especially regarding health topics? b) In what ways can microanalytical approaches to studies on interactions contribute to understanding social processes?

We encourage contributions from authors from different social, human, and health sciences fields – with particular emphasis on communication studies, language, anthropology, social work, and sociology – for thematic sub-axes such as:

Epistemic asymmetries, situated cognition, intercomprehension, and emotions-in-interaction;
Microanalytical studies of conversational frameworks of social and health intervention;
Telepresence interactions, mediated by multimodal computers (microphone, speaker, webcam, and screen);
Interactional frameworks of joint research and self-confrontation practices in the training of health and social professionals;
Participation of citizens in devices for joint analysis of service and care practices (citizen science);
Atypical interactions in their interdisciplinary dimensions of social studies of disability.

Guest editors: Marcia Rodrigues Lisboa (Oswaldo Cruz Foundation – Laboratory of Phenomenology, Ethnomethodology and Conversational Analysis of Social Clusivity – Lab-FEACC_CLISSIS) and Michel Binet (Universidade Lusíada – Laboratory of Phenomenology, Ethnomethodology and Conversational Analysis of Social Clusivity – Lab-FEACC_CLISSIS)

Submission deadline: until February 20, 2024.

Publication estimate: v. 18, no. 2, April/June 2024.

When submitting the work, please use the category Dossier Care-in-interaction: practices, knowledge, and reflexivity in health.

References

LODER, Letícia Ludwig; JUNG, Neiva Maria (ed). Fala-em-interação social: introdução à análise da conversa etnometodológica. Campinas: Mercado de Letras, 2008.

MONDADA, Lorenza. Multiple temporalities of language and body in interaction: challenges for transcribing multimodality. Research on Language and Social Interaction, United States, v. 51, n. 1, p. 85-106, 2018. DOI: https://doi.org/10.1080/08351813.2018.1413878. Available from: https://www.tandfonline.com/doi/full/10.1080/08351813.2018.1413878, Accessed: Oct. 25, 2023.

OSTERMANN, Ana Cristina; MENEGHEL, Stela Nazareth (orgs). Humanização Gênero Poder: contribuições dos estudos de fala-em-interação para a atenção à saúde. Campinas: Mercado de Letras; Rio de Janeiro: Fiocruz, 2012.

RODRIGUES, Adriano Duarte. A natureza da atividade comunicativa. Lisboa: Lisbon Press, 2021.

WATSON, Rod; GASTALDO, Édison. Etnometodologia e análise da conversa. Petrópolis: Vozes: PUC-Rio, 2015.

Prorrogação - Dossiê O Povo da rua: saúde, políticas públicas e comunicação

May 19, 2023

Agora você tem até o dia 31 de maio para submeter seu artigo original para o dossiê O Povo da rua: saúde, políticas públicas e comunicação

Esse dossiê procura refletir sobre as práticas e políticas públicas envolvendo, particularmente, a saúde e a rua como lugar de vínculos comunicacionais.

Mais informações / More information/ Mas informaciones/ Plus d'information:
www.reciis.icict.fiocruz.br

Criteria for assessing the quality of information on health websites: a proposal

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Ana Paula Bernardo Mendonça, Fundação Oswaldo Cruz (Fiocruz).

André Pereira Neto, Fundação Oswaldo Cruz (Fiocruz).

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Dossier Care-in-interaction: practices, knowledge, and reflexivity in health (v. 18, n. 2) Apr./Jun. 2024.

Prorrogação - Dossiê O Povo da rua: saúde, políticas públicas e comunicação

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