Profile of technical support requests in the context of the maintenance of the Brazilian network of institutional repositories and local digital libraries of theses and dissertations
DOI:
https://doi.org/10.29397/reciis.v11i0.1377Keywords:
Digital repositories, BDTD, oasisbr.Abstract
We present a qualitative and quantitative analysis of the profile of requests for technological support to institutions and users in Brazilian networks of open access scientific resources that are supported by IBICT. The information collected was based on a system of control of requests for assistance (Trello), which was adopted in September 2016. The results obtained point to the development of strategies and tools that lead to a greater efficiency in the use of time resources specialized support staff within the institutions.Downloads
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