Curso de processamento e controle de qualidade do leite humano no Estado do Amazonas por telessaúde: um estudo de caso da Rede BLH do SUS

Angélica Baptista Silva; Danielle Aparecida da Silva; Euclydes Etienne Miranda Arreguy; João Aprigio Guerra de Almeida

doi:10.29397/reciis.v7i0.506

Processing course and quality control of human milk in the state of Amazonas for telehealth: a case study of the SUS BLH Network

Authors

Angélica Baptista Silva Especialista em Internet, interface e multimídia pela Universidade Federal Fluminense com graduação em Comunicação Social e habilitação em Jornalismo. Doutorado em Saúde Pública pela Fundação Oswaldo Cruz. Responsável pela Área de Telessaúde do Instituto de Saúde da Mulher, da Criança e do Adolescente Fernandes Figueira (IFF/Fiocruz)
Danielle Aparecida da Silva Graduação em Engenharia de Alimentos, mestrado em Microbiologia Agrícola e doutorado em Saúde da Criança e da Mulher pela Fiocruz/ Instituto Fernandes Figueira (2009). Atualmente é Tecnologista Pleno do Fundação Oswaldo Cruz.
Euclydes Etienne Miranda Arreguy Fisioterapeuta pelo Instituto Brasileiro de Medicina de Reabilitação; especialista em Neurofisiologia; em Bioética e Ética aplicada à saúde; em Ativação de Processos de Mudança na Formação Superior de Profissionais de Saúde; mestre em Tecnologia Educacional nas Ciências da Saúde.
João Aprigio Guerra de Almeida Graduado em Engenharia de Alimentos, mestre em Microbiologia e doutor em Saúde da Mulher e da Criança pelo Instituto Fernandes Figueira - Fiocruz (1998). Coordenador da Rede Brasileira de Bancos de Leite Humano desde sua implantação, consultor do Ministério da Saúde e professor titular da Fundação Oswaldo Cruz/ Instituto Fernandes Figueira e Instituto de Informação Cientifica e Tecnológica.

DOI:

https://doi.org/10.29397/reciis.v7i0.506

Keywords:

Human milk bank, Continuing education, Telehealth, Translation of knowledge, Dissemination of information in SUS management

Abstract

This study describes a teaching experience case study in the Brazilian Amazon. It examines the use of information and communication technologies in integrated telehealth centers in Rio de Janeiro and Manaus using Latour’s actor-network theory (ANT). The blended course provides opportunities for tacit knowledge exchange between the students and the researchers (technology experts) that support the SUS’s human milk banks. The results show that telehealth tools add learning opportunities to continuing education programs in health services.

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Silva, A. B., da Silva, D. A., Arreguy, E. E. M., & Almeida, J. A. G. de. (2013). Processing course and quality control of human milk in the state of Amazonas for telehealth: a case study of the SUS BLH Network. Revista Eletrônica De Comunicação, Informação & Inovação Em Saúde, 7. https://doi.org/10.29397/reciis.v7i0.506

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Vol. 7 (2013): Temático - Suplemento

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Dossier Care-in-interaction: practices, knowledge, and reflexivity in health (v. 18, n. 2) Apr./Jun. 2024.

October 27, 2023

A concept inseparable from communication, interaction is a constitutive part of the communicative act. While broad and guided by different approaches, human communication interactional studies have the common analytical challenge of observing the joint construction of utterances and their actional values in the microecological environment in which they occur, which implies looking emically, that is, starting from within, and considering the reflective processes of the people participating in that human communication interaction (Rodrigues, 2021).

This dossier, whose title mobilizes the care-in-interaction concept, addresses health care from an interactionist perspective (Ostermann; Meneghel, 2012), with particular interest in research with a multimodal focus to articulate, in a finely detailed descriptive work, speech and body studies (Mondada, 2018).

The expression care-in-interaction is generated by a common matrix in Ethnomethodology and Conversation Analysis (EMCA) (Loder; Jung, 2008), an investigative current originating from North American sociology, derived from Harold Garfinkel’s Ethnomethodology, which has been embraced globally in multiple disciplinary fields (Watson; Gastaldo, 2015), and which has brought speech-and-the-body-in-interaction as an object of study in the last ten years.

Analyses are data driven and can mobilize and articulate other theoretical currents, which focus on multiple objects and events, namely, polyphony and Bakhtinian dialogism, the Austinian analysis of speech acts, the Goffmanian face work and politeness, contextualization prosodic cues, and justifications and the theory of argumentation in language.

From the perspective of ethnomethodological and conversation analysis, care-in-interaction studies open up a range of investigations into interactions in different environments using several resources. As Harvey Sacks points out in his classical study of telephone conversations recorded by a suicide prevention center in the United States of America and, therefore, mediated by a technological device for distance communication, research whose collected material does not include all multimodal resources available in face-to-face interactions bring about challenges that reinforce the great analytical potential of looking inward, considering the natural and artificial devices of mediation to the world.

Two initial questions instigated this dossier: a) How is interactivity being operated in different environments and settings, especially regarding health topics? b) In what ways can microanalytical approaches to studies on interactions contribute to understanding social processes?

We encourage contributions from authors from different social, human, and health sciences fields – with particular emphasis on communication studies, language, anthropology, social work, and sociology – for thematic sub-axes such as:

Epistemic asymmetries, situated cognition, intercomprehension, and emotions-in-interaction;
Microanalytical studies of conversational frameworks of social and health intervention;
Telepresence interactions, mediated by multimodal computers (microphone, speaker, webcam, and screen);
Interactional frameworks of joint research and self-confrontation practices in the training of health and social professionals;
Participation of citizens in devices for joint analysis of service and care practices (citizen science);
Atypical interactions in their interdisciplinary dimensions of social studies of disability.

Guest editors: Marcia Rodrigues Lisboa (Oswaldo Cruz Foundation – Laboratory of Phenomenology, Ethnomethodology and Conversational Analysis of Social Clusivity – Lab-FEACC_CLISSIS) and Michel Binet (Universidade Lusíada – Laboratory of Phenomenology, Ethnomethodology and Conversational Analysis of Social Clusivity – Lab-FEACC_CLISSIS)

Submission deadline: until February 20, 2024.

Publication estimate: v. 18, no. 2, April/June 2024.

When submitting the work, please use the category Dossier Care-in-interaction: practices, knowledge, and reflexivity in health.

References

LODER, Letícia Ludwig; JUNG, Neiva Maria (ed). Fala-em-interação social: introdução à análise da conversa etnometodológica. Campinas: Mercado de Letras, 2008.

MONDADA, Lorenza. Multiple temporalities of language and body in interaction: challenges for transcribing multimodality. Research on Language and Social Interaction, United States, v. 51, n. 1, p. 85-106, 2018. DOI: https://doi.org/10.1080/08351813.2018.1413878. Available from: https://www.tandfonline.com/doi/full/10.1080/08351813.2018.1413878, Accessed: Oct. 25, 2023.

OSTERMANN, Ana Cristina; MENEGHEL, Stela Nazareth (orgs). Humanização Gênero Poder: contribuições dos estudos de fala-em-interação para a atenção à saúde. Campinas: Mercado de Letras; Rio de Janeiro: Fiocruz, 2012.

RODRIGUES, Adriano Duarte. A natureza da atividade comunicativa. Lisboa: Lisbon Press, 2021.

WATSON, Rod; GASTALDO, Édison. Etnometodologia e análise da conversa. Petrópolis: Vozes: PUC-Rio, 2015.

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Processing course and quality control of human milk in the state of Amazonas for telehealth: a case study of the SUS BLH Network

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Dossier Care-in-interaction: practices, knowledge, and reflexivity in health (v. 18, n. 2) Apr./Jun. 2024.

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